Broaden your understanding of ethics (and the AICP Code of Ethics) and learn how cases have been decided. Examine what standards the law uses to judge ethical behavior. Hear from individuals who closely follow legal developments and from colleagues on the front lines as this important subject is examined.

This webinar on customer service will be led by Paul Zucker, FAICP, and is part of his webinar series The Complete Management Course for Planning Directors.  The focus of this webinar will be on strategy, systems, techniques and people in the context of customer service.